FREQUENTLY ASKED QUESTIONS

Please feel free to contact us directly with any questions or concerns you may have!

Can I change the code on my keypad?

Yes, CLICK HERE  to find your keypad and detailed instructions on how to reset your code. If your keypad is not pictured, please contact us.

Can I reprogram my car remote?

Yes, CLICK HERE  to find your keypad and detailed instructions on how to reset your code. If your remote is not pictured, please contact us.

Is there a troubleshooting guide for my Overhead Door operator on the web site?

There are too many types and models of door operators to list them here. Please feel free to contact us for further assistance.

Can I print out directions to your showrooms?

Yes, CLICK HERE  to print a map and driving directions to our showroom.

What type of operators do you have?

Check the Residential Openers section of our website listed under the “Products” tab.

Can I talk ta technician over the phone?

Please contact us anytime.  If a technician is not available, someone will call you back.

Do you take credit cards or personal checks?

We gladly accept cash, checks, Discover, MasterCard, & Visa debit or credit cards. 

Do the technicians carry the parts I need on their trucks?

Our service trucks stock a large number of parts for all brands of equipment. It is quite possible that we will have the part you need without making a second trip.  Please contact us to request a service call.

I know you give free estimates on new/replacement doors and openers. How about estimates on service?

Due to the fact that service and repair work involves a site inspection by a qualified field technician, we do charge a minimum service fee to diagnose equipment problems.  However, we can try to assist you as much as possible over the phone.  Feel free to call us with your service issue.

My transmitter will open the door, but when I try to close the door it only goes about 6 inches and then reverses. What is wrong?

There are a few possible problems that might prevent your door from closing after you have opened it. Most commonly, the photo cells are out of alignment or there is an obstruction in the way of the photo cell safety beam.

How do I reset my operator?

Although most operators do not have a reset button on them, it sometimes helps to unplug the unit, wait 60 seconds, and plug it back in (sometimes this will allow the internal computer chip to re-cycle itself).

What is your Warranty?

New doors and motor operators are covered by a minimum one year warranty on material and workmanship. All door and operators have extended material warranties beyond the first year. Service and repair work warranties are 90-days on parts and 30-days on labor.  Click here to go to our detailed warranty page.

Can I talk to a sales person?

Sure. Our showroom has experienced and knowledgeable sales people waiting to answer your calls.  We would love to hear from you.  Contact us.

How soon can I have service?

If you call before noon, we can usually have a service truck to your house the same day.  Out of town calls may take a little longer, but we strive hard to provide prompt service to all our customers.

What kind of doors and operators do you repair?

We repair all brands of doors and motor operators, including residential and commercial doors.  Please contact us to request a service call.

Can I buy a new clicker/remote at the shop?

Yes. Our showroom carries an extensive selection of transmitters for garage doors openers. If your transmitter is no longer supported by the original equipment manufacturer, we can usually provide an after-market alternative.

Will you mail a new remote to me?

Sure. We can ship a new transmitter (or any other parts) to any address.

What is your fax number?

270-781-0033

How qualified and trained are your service technicians?

Our service technicians are highly trained professionals that are employed exclusively by us (we don't use "subs"- we only use our own employees). We are proud of our dedicated employees who take pride in their work and are eager to provide you with the most professional service available

I'm thinking of building a new home. When should I contact you?

The sooner the better. We can help you select which products are best for you and help you with the dimensions.   Please contact us.

I have a low ceiling in my garage. Will a garage door and opener work in this space?

Yes. A residential garage door requires a minimum of 4 1/2” of headroom space. Your garage door system may need a low-headroom track system or a low-headroom-torsion rear-track system. For a garage door opener, you will need slightly more headroom (about 6 1/2” minimum).

Can my non-insulated door be insulated?

Yes, insulation kits are available for installation on non-insulated garage doors.

Can I replace a section of my door, or do I need treplace the whole door?

Depending upon the damage involved to the garage door system, replacing only a section of your garage door is possible in some cases. For additional help, we can answer your garage door questions, evaluate your situation and recommend the best course of action.

What are the standard sizes of Overhead Door's residential garage doors?

Standard sizes are whole width increments starting at 8' wide and going to 20' wide. Some door series have sizes smaller than that.  Standard heights are 7' and 8' tall. Odd-heights and odd-widths are also available and vary by individual door series.

Can my garage door be painted?

Overhead Door’s steel garage doors for residential and commercial applications can be painted in the color of your choosing, with 100-percent acrylic latex paint. 

What is the difference between the Belt and Chain drive garage door openers?

·         Belt Drive—quiet and smooth performance. Ideal for garages adjacent to living areas.

·         Chain Drive—rugged and reliable. Suitable for most garage doors.

What residential garage door is the longest lasting?

Overhead Door takes great pride in manufacturing residential products that work every day and last for life. We stand behind our work. To prove it, many of our residential garage doors automatically come with a warranty that protects against rust-through for as long as you own your home. And to demonstrate our commitment to customer satisfaction, high standards and quality workmanship, all Overhead Door garage doors include a one-year, non-transferable, limited warranty (see warranty for full details). Contact us for additional details and hassle-free maintenance, repairs and service.